The Grooming Device for Your Pets

Frequently Asked Questions


How does it work?

Help from Above is a device for positioning any size dog or small animal in a standing posture for the purpose of grooming or veterinary examination and treatment. The excelling value of Help from Above is that it always allows the operator to easily rotate the animal 360 degrees with locking mechanisms at 45 degree increments, so that the operator has no obstructions to hinder reaching any part of the animal’s body.

This is achieved because the device has a secure ceiling mount from which a vertical post descends to a pivoting horizontal bar. On each end of the horizontal bar, an eye hook slides and locks at the desired position to accommodate various size animals. Support straps attach to the eye hooks to safely and comfortably support the animal’s front and rear section, effectively and humanely restraining the animal for handling.

To rotate the animal, simply put one hand on the end of the horizontal bar and slowly turn it in the direction you want your animal client to go while gently nudging the animal’s shoulder or hip in that direction. The animal quickly learns to turn.

What materials are used for your products?

We only use the highest quality materials. The stationary part of the device is made of powder-coated steel. The movable parts are made of lightweight, anodized aluminum for ease in handling and durability.

Why is this better than a grooming arm?

The pet is safer since, properly tethered, it cannot leap or fall from the table. The pet also feels more secure since it is centered on the table away from the edge, hence more cooperative. The pet can balance itself better as well as enjoy the resting comfort of support while being handled.

How large a pet can this hold?

The horizontal bar has been tested at 140 pounds suspended at its extremity without permanent distortion.

What merit does it have when working with belligerent animals?

When the pet realizes it cannot leave and is not being hurt, they generally become cooperative. For the few that require more restraint, the accessory, One Way, Baby!, is made to keep their head where you position it. The best feature of the device is that it enables the handler to give kind care to the pets entrusted to them. The pet keeps its dignity, learns how to cooperate, and becomes easier to handle with each successive visit.


What is the guarantee?

The product is well made both in design and materials. Unabused, it should be the only one you will have to buy. The manufacturer has given a 5 year warranty from the date of purchase.

What forms of payment do you accept?

We accept all major credit cards, as well as PayPal account payments.

Is it safe to shop on your website?

Absolutely. We use PayPal for all of our payment transactions. PayPal is one of the most widely used types of payment on the internet today.

How safe is PayPal?

PayPal is as safe as any online bank. Although no system is 100% foolproof, PayPal has designed many checks and balances into its system to keep errors and fraud to a bare minimum. You won’t find another online financial institution that’s better at protecting its customers than PayPal. By utilizing the very latest in secure technology and employing a large team of experts in all areas of online safety, PayPal continues to be a leader in safe online payments around the world.

PayPal is guaranteed against fraud and identity theft. PayPal guarantees 100% protection against unauthorized payments from your account. Every transaction is confirmed by email to the PayPal account holder. Any transaction you wish to dispute will give you access to a 24/7 support team of analysts who will sort out your problem for you.

eBay purchases can also be insured up to $1000 through PayPal. A service called “PayPal Buyer Protection” is another way that PayPal will certify that certain sellers are trustworthy.
PayPal’s Anti-Fraud Team works 24/7 Using sophisticated risk models and advanced technology, the team is able to detect, and often predict, suspicious activity to help eliminate identity theft. The anti-fraud team’s sole job is to make every PayPal transaction as safe and seamless as possible.

Many other PayPal safety measures distinguish the service from its competitors. (More technical details on PayPal safety are available here).

Other Questions?

Please contact us by using the information provided on the Contact Page.

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